Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all paid services on FindCasesEasily, operated by Bot Buddy LLP. It works together with our Terms of Service. By purchasing, you agree to the timelines and conditions below.

2. Service Categories

3. Pay-As-You-Go Orders

3.1 Eligible refunds

• Non-delivery: If we fail to deliver your paid analysis or research brief within the promised turnaround (typically 24–72 hours depending on complexity), you may request a full refund within 7 days of the original payment.
• Duplicate or erroneous charge: Full refund if you were charged twice for the same order or charged an incorrect amount — notify us within 7 days.
• Pre-work cancellation: Cancel within 2 hours of payment and before we begin processing for a full refund. "Processing begins" when automated or human analysis starts on your case or uploaded files.
• Material service defect: If a delivered PDF/brief is blank, corrupted, or clearly unrelated to the case you paid for, request a re-delivery or refund within 7 days of delivery.

3.2 Non-refundable situations

• Deliverables already downloaded or accessed in your account dashboard;
• Dissatisfaction with AI-assisted interpretation where the output matches the described scope (professional review is advised before reliance);
• Requests made more than 7 days after delivery or payment (whichever is later), except where required by law;
• Standard browsing of public Case Records, or practice-tool outputs with no paid unlock;

3.3 Refund processing timeline (pay-as-you-go)

Total expected timeline: approved refunds typically appear within 7–14 business days from your request; bank delays are outside our control.

4. Monthly Retainer Plans

4.1 Cancellation

You may cancel a retainer at any time from your account settings or by emailing findcaseseasily@gmail.com. Cancellation takes effect at the end of the current paid billing period — you retain access until that date. No further charges will be made after cancellation.

4.2 Refunds on retainers

• Within 7 days of first purchase (new subscribers only): Full refund if you have not consumed more than one (1) included analysis credit or consultation slot.
• Mid-cycle cancellation: No cash refund for the current month unless required by law. Unused credits do not roll over after the billing period ends.
• Service outage: If the platform is unavailable for more than 48 consecutive hours due to our fault in a paid period, contact us for a pro-rata credit on the next invoice or a partial refund at our discretion.

4.3 Retainer refund timeline

• Decision: within 7 business days of request;
• Approved refunds initiated: within 10 business days;
• Bank credit: 5–10 business days thereafter.

5. How to Request a Refund or Cancel

Email findcaseseasily@gmail.com or call +91-9669664421 with:

• Registered email and order/transaction ID (from Razorpay receipt);
• Service purchased and date of payment;
• Reason for refund or cancellation;
• Any supporting screenshots (for defective deliverables).

We may ask clarifying questions before approving. Approved refunds are returned to the original payment method only.

6. Chargebacks

Please contact us before initiating a bank chargeback — we resolve most issues faster directly. Fraudulent chargebacks may result in account suspension pending investigation.

7. Contact

Bot Buddy LLP
Siliguri, Darjeeling District, West Bengal – 734001, India
Phone: +91-9669664421
Email: findcaseseasily@gmail.com
Business hours: Monday – Saturday, 10:00 AM – 6:00 PM IST